Live high fidelity mockup of our design response.
The Burke Museum Tablet Application
STATUS       Winter 2020 – 6 weeks
PROJECT     Museum UX/UI 
MY ROLE    User Research, UX/UI Design, Photograph Visuals, and Video
TEAM           Amixa-Ray Calzado, Rachel DeNoble, Nadia Kaheil, & Clara Too
PROJECT OVERVIEW
We were assigned to develop an application that would accompany the Burke Museum as they have recently opened their new facility doors to the public in October 2019. We want to create an experience that will enhance and aid current exhibits at the Burke Museum. Senior citizens comprise a large portion of the visitors at the Burke, and they are a group that is often overlooked in design.
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How might we improve the senior visitor experience at the Burke Museum?
Video presentation of our application and rational.
RESEARCH
We attended the Burke Museum twice, once during the weekday and again on the weekend. Surveying the general age range of patrons that attend the museum. Narrowing in on the senior demographic as we noticed they were a frequent group of attendance. Arriving in groups, with their significant other, or accompanying their kids and grandkids. 

The following day we separated into two groups to observe and interview seniors as they tour the museum. Watching their interaction with the front desk and staff members as needed. When they came to a resting point or a pause on their self-exploration to ask if they were willing to participate in an interview.

Seniors have a wide range of limitations that need to be addressed, ranging from vision, auditory, cognitive and physical. We cannot address every barrier that a senior may have, due to the scope of this project, we narrowed in on our user and specific needs.
Ideation on how we would want to display our design response.
REFLECTION
It was fun working with students in the Human-Centered Design program, a lot of expertise differences in research design, and still being able to bring unique attributes to the user interface and experience table extremely helped in bringing out design response to the next level. We were ecstatic to have to chance to observe and interact with the senior citizens that visited the museum and had an appointment to present our design to the director of the Burke. However, COVID-19 had and spread across the state of Washington and cut our design project to 6 weeks and no further user usability testing and a presentation to the director of the Burke as amazing as that opportunity would have been.

We would have loved to add more languages to our design, tailor each seated area to each exhibit, and see the reoccurring seniors' and new patrons' feedback on our response.
TAKEAWAY
We found that the Burke Museum can be difficult to navigate through for seniors with vision and/or mobility impairments. We crafted a design response to ensure to comfortably fit within the context of the Burke Museum, granting accessibility by fulfilling the W3C standards, and which would enhance the experience for all visitors.
INSIGHTS
The current seating at the Burke Museum provides no back support as seniors will tend to slouch. A pain point seniors will face is sinking into the bench and will cause trouble to stand up from.
​​​INSIGHTS
​​​01  Senior visitors crave conversational interactions

We observed that seniors seemed to enjoy learning by conversing with the staff and spark volunteers. We created an audio interaction based on the existing phone interactions that is used throughout the Burke exhibits.

02  Small text prevents seniors from being able to fully access museum content
Many seniors could not read the museum placards and signage due to the type size and unfavorable lighting conditions. Within our tablet application, we chose to use DM Sans as it has a large x-height to maximize legibility, and limiting our text sizes and contrasts well above accessibility requirements.


03  Seating at the Burke Museum is unsuitable for many seniors
The few seating that is available in the exhibits are too low for seniors with back and joint problems. Some knew they wouldn't be able to stand up again if they sat down. Our design response recommends an arm and backrest, as well as high seating for comfort.
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